Haiwang Service

Service

Service

"Haiwang provides not only the high-quality equipment, and what’s more important is the professional high-quality technology and services!" Adhere to the concept of mutually beneficial development, win-win sharing and creating value together, Haiwang will closely link enterprise development, customers and partners, complement advantages and share resource, striving to achieve the common progress of all stakeholders through unremitting efforts!

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International branch

The Neptune brand owns two international branches, Russia's Neptune Mining Company and Australia's Helicon Company.

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Set up agency offices in many countries around the world

It has established agency offices in more than 10 countries around the world, including the United States, Peru, Chile, South Africa, India, and Saudi Arabia, to provide localized technical services for global users.

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24 hours response service

Neptune has a global technical service network. Domestic users can provide technical services on-site within 24 hours, and remote areas and international users can respond to services within 48 hours at the latest.

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Professional technical team

There are more than 100 professional technical teams to provide users with technical services such as pre-sales technical consultation, selection and design, testing, on-site installation, commissioning, training and other technical services.

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Provide test basis for equipment selection

According to user needs, Neptune Test Center can provide users with tests such as mineral sample analysis, mineral classification, sorting, concentration, desliming, screening, floating and sinking, etc., to provide a basis for equipment selection.

Project implementation

The products from Haiwang Company are manufactured strictly in compliance with the contract and technical agreement to guarantee both timely delivery and buyer technical requirement.

design production

During the equipment design and manufacturing process, keep communication with the buyer at any time and prepare the drawing for confirmation, production progress reporting and product quality control etc. cases as the buyer required; Submit the required technical documents by the schedule as buyer’s demand.

Installation and debugging

During the equipment installation and commission period, company will dispatch professional engineering technicians with rich practical experience to the site for the guidance on installation, commissioning and training for operators so as to guarantee the normal running of equipment.

Put into service

Our company has powerful spare parts warehouse, so we can timely provide the service to the buyer after the equipment gets put into operation.

Warranty expires

After the equipment warranty period gets expired, Haiwang technicians will periodically visit and provide the user suggestions on the equipment maintenance or assist the user for the commissioning.